Recent reports in Yuki
Modified on Wed, 14 Oct at 5:31 PM
On our radar
On this page we keep you informed about recent reports or technical outages we are currently working on. We aim for maximum transparency, so that you always know the status of a specific report in our software. Please note that only reports with a major impact on you as a customer are shown here.
What does this mean for you?Do you see a report that matches what you are experiencing? Then we are already aware of it. There is no need to create a support ticket for this.
Always up to dateAs soon as new information is available or a report has been fully resolved, we update the status on this page immediately. So keep an eye on this page for the latest updates.
█████████ START ISSUE: peppol_registratie (HIERONDER NIETS VERANDEREN) █
Incident: Peppol registration is working again
Published on: 14/10/2026The issue with registering on Peppol has been resolved. Registering to receive and send invoices is working normally again.
If your registration failed earlier, try again now. If the problem persists, please contact our support team.
Thank you for your patience and understanding.
Status: Resolved
█ EINDE ISSUE: peppol_registratie - PLAK HIERONDER JE VOLGENDE ISSUE █████████████████████████████████████████████████████████████████████████████████████████████
Incident: Outage resolved
Published on: 29/09/2026The technical outage in Yuki has been resolved. The platform is working normally again.
If you still experience problems, refreshing your browser or signing in again often helps. If the problem persists, please contact our support team.
Thank you for your patience and understanding during the outage.
Status: Resolved
█████████ START ISSUE: white_screen_when_logging_in (HIERONDER NIETS VERANDEREN) █
Blank screen when logging in
Published on: 04/09/2026This morning there were temporary issues when logging in where a blank screen appeared. This has since been resolved and you should be able to proceed. We apologize for any inconvenience this may have caused.
Are you experiencing a different type of issue when logging in, or are you logging in with Visma Connect for the first time? Please check the post below to help you get back on track.
Are you experiencing a different type of issue when logging in, or are you logging in with Visma Connect for the first time? Please check the post below to help you get back on track.
Status: Resolved
█ EINDE ISSUE: white_screen_when_logging_in - PLAK HIERONDER JE VOLGENDE ISSUE █████████████████████████████████████████████████████████████████████████████████████████████
█████████ START ISSUE: new_login_method_visma_connect (HIERONDER NIETS VERANDEREN) █
New login method: Help logging in via Visma Connect
Published on: 26/08/2026Logging into Yuki is now always done via the extra secure login method of Visma Connect. The comprehensive flow you must go through when logging into your domain for the first time is a one-time process and can feel slightly overwhelming. It is important to go through these steps at your own pace and not rush the setup.
On this page, you will find all the steps needed when logging in for the first time using Visma Connect.
Download the free Visma Authenticator app now in the Google Play Store or Apple App Store.
After completing this flow, you will always need to log in with your email address, password, and a 2FA app that you have set up. Two-factor authentication is now mandatory and cannot be bypassed or deactivated. This is precisely what provides this extra layer of security. Tip: You can also set up 2FA via a password manager in your browser if you do not have a smartphone, as mentioned on the previously linked help page.
1. Stuck during a specific login step?
Be sure to first consult our detailed support pages to help you further.
On this page, you will find general login issues such as:
2. Already logged in but want to make changes to your current login? Or forgot your password?
On this page, you can find how to change your password.
On this page, you can find how to change your email address.
3. Are you stuck in a loop without entering anything incorrectly, but you can log in via a private or incognito window?
Be sure to check the steps on this page.
4. Still stuck?
Reply to the original message sent to our support service with the following details:
5. Are you receiving the message 'User blocked'?
Please check the separate post below and follow the steps provided there.
On this page, you will find all the steps needed when logging in for the first time using Visma Connect.
Download the free Visma Authenticator app now in the Google Play Store or Apple App Store.
After completing this flow, you will always need to log in with your email address, password, and a 2FA app that you have set up. Two-factor authentication is now mandatory and cannot be bypassed or deactivated. This is precisely what provides this extra layer of security. Tip: You can also set up 2FA via a password manager in your browser if you do not have a smartphone, as mentioned on the previously linked help page.
1. Stuck during a specific login step?
Be sure to first consult our detailed support pages to help you further.
On this page, you will find general login issues such as:
- Your current password is not accepted.
- Two-factor authentication gets stuck.
- You get a blank screen or are logged out immediately upon logging in.
- Your authentication code is rejected by Yuki.
- Your authentication code or push notification does not arrive via the app you set up.
- You cannot get past the password screen.
- You want to pair a new device or a new app.
- You no longer have access to your current authentication app.
- You want to adjust your user settings.
- You want to generate an emergency recovery code.
2. Already logged in but want to make changes to your current login? Or forgot your password?
On this page, you can find how to change your password.
On this page, you can find how to change your email address.
3. Are you stuck in a loop without entering anything incorrectly, but you can log in via a private or incognito window?
Be sure to check the steps on this page.
4. Still stuck?
Reply to the original message sent to our support service with the following details:
- Your Yuki domain name
- The email address you use to log into your domain
- Provide a clear screenshot (or multiple images) showing the visible URL where you are stuck and any error message you receive.
- If you have not yet sent a message to our support service, but have already thoroughly reviewed the pages above, please let us know as well. You can find our email address in the email we sent you regarding this change in login method.
5. Are you receiving the message 'User blocked'?
Please check the separate post below and follow the steps provided there.
Status: Permanently applicable
█ EINDE ISSUE: new_login_method_visma_connect - PLAK HIERONDER JE VOLGENDE ISSUE █████████████████████████████████████████████████████████████████████████████████████████████
Error message "User blocked" or "No access"
Published on: 18/08/2026This is caused by outdated cookies and cache, or by bookmarks in your browser that still point to the Dutch URL (yukiworks.nl instead of yukiworks.be). Since the weekend of August 15, you can only log in to a Belgian file or portal via the Belgian URL. If you land on a page from nmbrs, this means you are on the Dutch website.
How you can resolve this:
- Check your browser's address bar when logging in. If the URL automatically shows .nl, change it to yukiworks.be. You can then log in as normal and everything will be visible again.
- In that case, clear your browser's cookies and cache, so your browser stops redirecting you to the .nl version. Your browser automatically keeps track of your most-used URLs, and this action removes that data.
- Close your browser completely and then restart it.
- From now on, always log in via yukiworks.be, and feel free to save the website as a bookmark.
- Have you already saved the Yuki website as a bookmark? Then be sure to update it to the correct address (yukiworks.be).
Status: Still applicable the first time a user logs in after the 15th of August.