Recent reports in Yuki

This morning there were temporary issues when logging in where a blank screen appeared. This has since been resolved and you should be able to proceed. We apologize for any inconvenience this may have caused.

Are you experiencing a different type of issue when logging in, or are you logging in with Visma Connect for the first time? Please check the post below to help you get back on track.

Status: Resolved

Logging into Yuki is now always done via the extra secure login method of Visma Connect. The comprehensive flow you must go through when logging into your domain for the first time is a one-time process and can feel slightly overwhelming. It is important to go through these steps at your own pace and not rush the setup.
On this page, you will find all the steps needed when logging in for the first time using Visma Connect.

Download the free Visma Authenticator app now in the Google Play Store or Apple App Store.

After completing this flow, you will always need to log in with your email address, password, and a 2FA app that you have set up. Two-factor authentication is now mandatory and cannot be bypassed or deactivated. This is precisely what provides this extra layer of security. Tip: You can also set up 2FA via a password manager in your browser if you do not have a smartphone, as mentioned on the previously linked help page.

1. Stuck during a specific login step?
Be sure to first consult our detailed support pages to help you further.

On this page, you will find general login issues such as:

• Your current password is not accepted.
• Two-factor authentication gets stuck.
• You get a blank screen or are logged out immediately upon logging in.

On this page, you will find more specific issues such as:

• Your authentication code is rejected by Yuki.
• Your authentication code or push notification does not arrive via the app you set up.
• You cannot get past the password screen.
• You want to pair a new device or a new app.
• You no longer have access to your current authentication app.
• You want to adjust your user settings.
• You want to generate an emergency recovery code.

2. Already logged in but want to make changes to your current login? Or forgot your password?
On this page, you can find how to change your password.
On this page, you can find how to change your email address.

3. Are you stuck in a loop without entering anything incorrectly, but you can log in via a private or incognito window? 
Be sure to check the steps on this page.

4. Still stuck?
Reply to the original message sent to our support service with the following details:

• Your Yuki domain name
• The email address you use to log into your domain
• Provide a clear screenshot (or multiple images) showing the visible URL where you are stuck and any error message you receive.
• If you have not yet sent a message to our support service, but have already thoroughly reviewed the pages above, please let us know as well. You can find our email address in the email we sent you regarding this change in login method.

This gives our support team the necessary information to assist you in a targeted manner.

5. Are you receiving the message 'User blocked'?
Please check the separate post below and follow the steps provided there.

Status: Permanently applicable