On our radar
On this page, we keep you informed about recent reports or technical issues we are currently working on. We strive for maximum transparency, so you always know the status of a specific report within our software. Please note that only reports with a major impact on you as a customer are displayed here.
What does this mean for you?Do you see a report that matches what you are experiencing? Then we are already aware of it. There is no need to open a support ticket for this.
Always up-to-dateAs soon as new information becomes available or a report is fully resolved, we will update the status on this page immediately. Please keep an eye on this page for the latest updates.
Log-in issues 01-06-2026
We have received several reports regarding login issues in Yuki. We are currently investigating the cause.
Status: Resolved
Error in zip file during archive export
Downloading the digital archive is currently failing; upon opening, you receive the error message: "Windows cannot open the folder".
Temporary workaround:
As a temporary solution, we recommend using an external program such as WinRAR or 7-Zip. After downloading the .zip file and the external program, you can open the file by right-clicking the .zip file and selecting "Open with" WinRAR or 7-Zip. This will allow you to extract the files to a folder of your choice on your PC.
Status: Under investigation – Update to follow as soon as available
Delay in retrieving CODA files
We have received several reports of delays of 1 to 2 days in the processing of CODA files in Yuki. We are currently investigating the cause.
Status: Under investigation – Update to follow as soon as available